Responsible Gaming

Last Updated: September 17, 2025

Understanding Responsible Gambling Principles

Responsible gambling is a comprehensive approach that prioritizes player safety, mental health, and sustainable entertainment. At One Lottery, we are committed to creating a safe, transparent, and supportive gaming environment that protects players from potential harm while ensuring an enjoyable experience.

Age Verification and Legal Requirements

Strict Age Compliance:

• Minimum legal gambling age in India: 18 years

• Mandatory government-issued ID verification

• Multi-step age authentication process

• Automatic rejection of underage registration attempts

Players must provide:

• Valid government photo ID

• Proof of address

• Age verification documentation

Financial and Time Management Strategies

Setting Personal Limits

• Daily deposit limits

• Weekly spending caps

• Monthly withdrawal restrictions

• Session time management tools

Practical Limit Setting Examples: 1. Daily budget of ₹5,000 2. Maximum 2-hour gaming sessions 3. Weekly spending cap of ₹25,000 4. Automatic logout after predetermined time

Warning Signs of Problem Gambling

Behavioral Indicators

• Increasing time spent gambling

• Neglecting personal responsibilities

• Lying about gambling activities

• Borrowing money to gamble

• Chasing losses consistently

Financial Red Flags

• Unexplained financial difficulties

• Frequent cash withdrawals

• Selling personal assets

• Excessive credit card usage

• Unpaid bills and mounting debt

Emotional and Social Warning Signs

• Irritability when unable to gamble

• Relationship conflicts

• Isolation from family and friends

• Anxiety and depression

• Mood swings related to gambling outcomes

Support Resources and Helplines

National Helplines

• Government Mental Health Helpline: 1075

• SHUT (Society for Health & Unemployment Transfer): 9152987821

• Vandrevala Foundation: 9999666555

International Support Organizations

• GambleAware.org

• BeGambleAware.org

• GamCare.org.uk

Self-Exclusion and Platform Controls

One Lottery Self-Management Tools

• Instant self-exclusion options

• Temporary account suspension

• Permanent account closure

• Cooling-off periods

• Reality check notifications

Family Support and Education

Resources for Concerned Families

• Educational materials about gambling addiction

• Counseling referral services

• Support group recommendations

• Financial counseling guidance

Maintaining Healthy Gambling Perspectives

Key Principles

• View gambling as entertainment, not income

• Understand inherent game probabilities

• Maintain realistic expectations

• Never chase losses

• Prioritize personal well-being

Treatment and Professional Help in India

Available Support Channels

• Psychological counseling

• Addiction rehabilitation centers

• Online therapy platforms

• Support group meetings

• Individual and family counseling programs

One Lottery’s Commitment

We are dedicated to promoting responsible gaming through:

• Continuous player education

• Advanced safety technologies

• Transparent communication

• Proactive harm prevention strategies

Contact Information

Customer Support:

• Phone: +917845632901

• Email: [email protected]

• Website: Contact Us

Physical Address: Office 456, Tech Park, Whitefield Bangalore, Karnataka 560066, India Remember: Gambling should be a form of entertainment, not a solution to financial challenges. Play responsibly and seek help if needed.